How much is the shipping fee? Our standard shipping fee is $8 per shipment.
How long does shipping take? We strive to process and ship orders within 1-2 business days. Shipping times may vary depending on your location within Canada. Typically, you can expect your order to arrive within 3-7 business days after it has been shipped. Please note that these are estimated delivery times and delays may occur due to unforeseen circumstances.
What payment methods do you accept? We accept major credit cards, including Visa, Mastercard, and American Express. Additionally, we also accept payment through PayPal for a convenient and secure checkout experience.
What payment methods do you accept? We accept major credit cards, including Visa, Mastercard, and American Express. Additionally, we also accept payment through PayPal for a convenient and secure checkout experience.
Can I cancel my order? If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not been shipped yet. Once the order has been shipped, it cannot be canceled, but you may initiate a return following our return policy.
Do you offer international shipping? Currently, we only ship within Canada. We do not offer international shipping at this time. We apologize for any inconvenience.
Are your plush toys suitable for all ages? Our plush toys are designed to meet safety standards and are suitable for children of appropriate age groups. However, we recommend reviewing the product description and any age recommendations provided to ensure the toy is suitable for the intended recipient.
How can I contact your customer support team? You can reach our customer support team by admin@qtoys.ca. Our team is available Monday - Friday to assist you with any inquiries or concerns you may have.
